Current or future user support professionals discover the critical people skills and exceptional technical knowledge to provide outstanding support with beisses a guide to computer user support for help desk and support specialists 5e this useful guide focuses on the informational resources and technical tools needed most to function . A guide to computer user support for help desk and support specialists paperback illustrated sept 23 2014 by fred beisse author visit amazon this edition prepares readers to work with the latest developments from web and e mail based support to windowsr 7 and cloud computing leading helpstarr and microsoftr office project . A guide to computer user support for help desk and support specialists fourth edition focuses on key information and skills for user support professionals including troubleshooting and problem solving successful communication with clients determining a clients specific needs and training end users for those considering entering the field alternate career paths for user support workers . Equip current and future user support professionals with the critical people skills and exceptional technical knowledge necessary to provide outstanding support with beisses a guide to computer user support for help desk and support specialists 5e this useful guide focuses on the informational resources and technical tools students need most to function effectively in a support position. Equip current and future user support professionals with the critical people skills and exceptional technical abilities necessary to provide outstanding support with fred beisses a guide to computer user support for help desk and support specialists 6e